At The Deqor, we understand the importance of your order for customized and fragile items. Please read our cancellation policy carefully:

1. Order Cancellation Timeline:

• Cancellations are only accepted within 24 hours of placing your order. After this period, your order may have already entered production or been prepared for shipment.

2. How to Request a Cancellation:

• To cancel your order, please contact our customer service team immediately by email or phone or whatsapp.
• Include your order number and reason for cancellation in your request.
• We will confirm your cancellation request and provide further instructions.

3. Cancellation Fees:

• Orders cancelled within 24 hours of placement will not incur any cancellation fees.
• If cancellation is requested after 24 hours and before shipment, a cancellation fee of 50% of the total order value may apply. This fee covers administrative and production costs incurred up to that point.

4. Shipment of Customized Items:

• Once your customized items have been shipped, they cannot be cancelled. Please refer to our replacement policy for options after delivery.

5. Refund Process:

• If your cancellation request is approved within the allowed timeframe, refunds will be processed to the original payment method used for the purchase.
• Please allow up to 5-7 business days for the refund to reflect in your account, depending on your bank’s processing times.

6. Exceptional Circumstances:

• In cases where the cancellation request is due to extenuating circumstances (e.g., emergency situations), we will review these on a case-by-case basis and may waive the cancellation fee at our discretion.

7. Policy Updates:

• We reserve the right to update or modify this cancellation policy at any time without prior notice. Changes will be effective immediately and posted on our website.

Contact Us:

• If you have any questions or need assistance with our cancellation policy, please contact our customer service team. We are here to help.

This policy is designed to provide clear guidelines regarding the cancellation of orders for customized and fragile items, emphasizing the importance of timely requests and potential fees involved after the initial 24-hour window. It aims to balance customer service with the operational realities of handling personalized and delicate products.