1. Introduction

Thank you for shopping at The Deqor. We strive to provide the highest quality products and customer service. Please read our replacement policy carefully to understand our terms regarding replacements for damaged products.

2. Replacement Policy

We only offer replacements for products that are received in a damaged condition. We do not offer refunds or returns for any other reasons. If you receive a damaged product, please follow the steps outlined below to request a replacement.

3. Eligibility for Replacement

To be eligible for a replacement, you must meet the following criteria:

• The product must have been purchased directly from The Deqor.
• You must notify us of the damage within 24 hours of receiving the product.
• You must provide product unpacking video as evidence of the damage on the whatsapp no. +91 9625503284.
• The product must be unused and in its original packaging.
• An unboxing video shared after 24 hours of receiving the item is not valid and may not be eligible for a replacement.

4. How to Request a Replacement

If you receive a damaged product, please follow these steps to request a replacement:

1. Contact our customer service team at [email protected] or whatsapp at 9625503284 within 24 hours of receiving the product.
2. Include your order number and video evidence of the damage product in your email / whatsapp.
3. Our customer service team will review your request and notify you of the approval or rejection of your replacement.

5. Replacement Process

If your replacement request is approved:

• We will send you a confirmation email with details on the next steps.
• A replacement product will be shipped to you at no additional cost.
• The damaged product does not need to be returned to us.

6. Non-Eligible Situations

We do not offer replacements or refunds in the following situations:

• Change of mind or personal preference.
• Incorrect size or fit.
• Minor imperfections that do not affect the functionality or aesthetic appeal of the product.
• Damage caused by misuse, mishandling, or improper installation.

7. Contact Us

If you have any questions or need further assistance, please contact our customer service team at [email protected]. We are here to help and ensure you have a satisfactory experience with The Deqor.

8. Changes to This Policy

The Deqor reserves the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

By purchasing from The Deqor, you agree to this replacement policy. Thank you for your understanding and support.